Thursday, February 18, 2010

The rest of the story

So. The coffee.
Thursday arrived (last Thursday that is) and no coffee. No refund. No reply to my phone messages.
Then my husband called the Tassimo office Thursday evening, said everything I had been saying for weeks, and was offered coupons for free coffee and given the supervisor's extension and a promise that she would call at 8 am the next day.
And she did call! And she corrected the problem with the computer system! And she promised the coffee would arrive on Tuesday after the long weekend!
(Meanwhile I wrote an indignant blog post in my mind about how my husband was immediately taken more seriously than I had been over multiple phone calls, despite the fact that we said almost exactly the same thing to the same operator even. Sexism, I raged!)
Then Tuesday arrived, and the UPS truck pulled up. They gave me two boxes. One contained four packages of coffee (I had ordered 24). The other was a box of laundry detergent.
How does one even respond to that?
It's hardly worth mentioning that although they sent the rest of the shipment overnight it didn't arrive because they sent it to my old address. (Which I may have used 2 years ago to register my Tassimo machine, but definitely didn't use for this order. Not to mention the fact that the tiny Tuesday shipment made it to my house okay.)
Let's not mention any of that because this afternoon I finally received this:
The coffee was delicious. I am never ordering Tassimo from the Internet again. And that is the end of this story.

(Unless we decide to report them to the better business people, or their head office or someone. Then I will keep you posted.)

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